Robotic Process Automation
Robotic Process Automation (RPA) tools can help companies and businesses improve the effectiveness & efficiency of their processes and operations quicker and at a lesser cost than other automation methods. We are seeing deployments reaching enterprise scale and operating on processes across the verticals within an organization.
RPA uses software, generally known as ‘robot’, to capture data and understand existing IT systems and applications to enable the transaction processing, manipulation of data and communication between multiple IT systems.
Various robots can be perceived as a virtual workforce or a back-office processing centre without the human agents or resources. There is a financial benefit owing to the lower cost of a RPA program or robot licence compared to a typical salaried resource. Firms are also seeing other non-financial benefits like improved accuracy, timeliness, and operational flexibility.
What type of processes are appropriate to deploy with RPA?
RPA tools are appropriate for the processes with repeatable and predictable interactions with IT systems and applications.
These processes usually lack the scale to allow the automation via core IT systems transformation or if core systems transformation is not due to be implemented in near future. RPA tools can improve the effectiveness of these services and the efficiency of processes without changing the underlying systems.
RPA software or robots perform monotonous business processes by mimicking the way people interact with applications through a user interface and follow simple rules to make decisions. Entire end-2-end processes can be performed by robots with very little human intervention, human intervention typically requires to manage exceptions.
Robotics Process Automation can be used to automate the processes that are: