Service is the most crucial factor in the Real Estate & Hospitality industry. Customers pay for the service and they expect the best. With the aid of guest feedback surveys, homestays, resorts, and hotels can obtain insight in knowing the quality of their service and exactly what customers expect to gain from them
Indubitably, if a Real Estate & Hospitality business wants to strive today, its focus cannot just be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world.
The entire purpose of an Elite Digital Technologies survey is to obtain valuable customer feedback that helps businesses understand the mindset of their customer base, their pain points, and their taste and preference patterns. However, gathering feedback is always a hard nut to crack. Nobody likes to devote his free time to activities that won’t bring them any benefit or at least fun.
A customer may frown at a long survey form. While live chats and traditional survey methods are two good options for gaining customer feedback, they simply aren’t good enough — they cannot compete with the efficiency and speed of a chatbot. That’s why the Elite Digital Technologies conversational survey chatbot seems to be a fine solution for companies that need to learn about customers’ opinion but struggle with collecting surveys. It is a user-friendly survey bot who pops up to collect some quick feedback.